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← Knowledge Base
  1. Postage Fee and Shipping Times
  2. Can I order and pay later?
  3. Can I pay by cheque or money order?
  4. Can I pay by credit card or PayPal?
  5. Can I send my credit card details via email?
  6. Can my order be posted to a different address?
  7. Do I have to register before ordering online?
  8. Do you deliver internationally?
  9. How do I retrieve my password?
  10. How long will it take to receive my order?
  11. I made a mistake with my order, can I change it?
  12. Is there Goods & Services Tax (GST) on batteries?
  13. What do I do if I'm having trouble ordering on line?
  14. Where is my invoice?
  15. Can you tell me more about battery safety?
  16. What do the colour tabs and codes mean?
  17. What is a zinc-air battery?
  18. A word of caution when using battery testers
  19. Can I put my batteries in my pocket or wallet?
  20. Where should I store my batteries?
  21. Why is mercury used in hearing aid batteries?
  22. Why is there a tab on zinc-air batteries?
  23. Can I use another brand of battery in my hearing aid?
  24. Do you sell rechargeable hearing aid batteries?
  25. How do I know when the batteries are flat?
  26. How long will my battery last in my hearing aid?
  27. Should I try the battery trial pack?
  28. Which size battery is for my hearing aid?
  29. Why does the battery go flat so fast?
  30. Insurance for Hearing Aids
  31. What is the difference between cochlear and hearing aid batteries?
  32. Does HABEX sell rechargeable cochlear implant batteries?
  33. How do I know when the batteries are flat?
  34. How long will the batteries last?
  35. I am about to be ‘switched on'. Do I need to buy batteries now?
  36. Should I try the battery trial pack?
  37. Insurance for Cochlear Implant Processors
  38. Which drying kit is for me?
  39. Which desiccant is for me?
  40. Can I put batteries in the drying kit?
  41. Can I recharge the Dry-Brik in the oven?
  42. Can I use my hearing aid before the 8-hour drying cycle is finished?
  43. Does the Dry-Brik eliminate odours?
  44. Does the UV lamp damage the BTE tubes?
  45. How is the Dry-Brik activated?
  46. Is it important to replace the Dry-Brik every two months?
  47. Recharging the Metal Can Desiccant
  48. What is the shelf-life of the Dry-Brik?
  49. Can I use the Cedis Drying Capsules in my Dry & Store?